Cancellation Policy
Cancellations and Rescheduling Period
Either Client or Service Provider (Sanat Venus) may cancel any session with at least 24 hours' written notice before the scheduled appointment time.
Client may reschedule any cancelled session that is part of a single-session service to a date within two-weeks of the cancellation date, and Client may reschedule any cancelled session that is part of a multi-session package in compliance with the original package timeframes (collectively the "Rescheduling Period"). Any sessions not rescheduled within this period will expire as used.
If Client cancels a session with less than 24 hours' notice, the session will be considered used and cannot be rescheduled.
If Service Provider cancels, Client and Service Provider agree to work in good faith to reschedule the sessions within a two-week period of the original date of Service. If they are unable to reschedule, Service Provider will refund the amount of the session to the Client.
The Rescheduling Periods for the Multi-Session Packages are as follows:
Crystal Alchemy (Five Sessions): All sessions must be completed within two months of the first session date.
Ensofic Reiki (Three Sessions): All sessions must be completed within six weeks from the first session date.
Spiritual Leadership (Five Sessions): All sessions must be completed within two months of the first session date.
Spiritual Leadership (Eleven Sessions): All sessions must be completed within four months from the first session date.
Refund
Subject to the Cancellation and Rescheduling provisions above. Service Provider will only refund unused single-session Services, multi-session packages where none of the Services have been provided yet, and sessions cancelled by Service Provider that were unable to be rescheduled. For the avoidance of any doubt, Service Provider will not provide any refund of multi-session Services if any sessions have been used.
To request a refund, Client must provide Service Provider with written notice (including by email) in accordance with the timelines set forth for cancellation and rescheduling above.